Question 1

What does “tested” mean at RetroGame?

Accepted Answer

Every item is opened up if needed, cleaned and tested: power, video output, sound, drive, controller ports, saves. The test report is shown on the product page.

Question 2

How do I read grades A+, A, B, C?

Accepted Answer

The grade describes the unit's looks: A+ like new, A micro-scratches, B visible wear, C heavy wear. It must work perfectly in every case.

Question 3

What's the difference between Loose, CIB and Sealed?

Accepted Answer

Loose: the cartridge or console alone. CIB (Complete In Box): with the original box and manual. Sealed: never opened, original packaging.

Question 4

Are the games originals?

Accepted Answer

Yes, originals only. We check every cartridge's circuit board, labels and chips. No reproductions are sold.

Question 5

Why are some photos marked “Illustration photo”?

Accepted Answer

Those photos show the model, not the exact unit. Ask us on WhatsApp for real photos of the item before buying.

Question 6

How does cash on delivery work?

Accepted Answer

You pay the courier in cash when the parcel arrives. You can open it and check the item before paying.

Question 7

How fast is delivery?

Accepted Answer

24h in Casablanca, Rabat and Mohammedia, 24–72h elsewhere, 3–5 days in the South. An advisor calls you before shipping.

Question 8

Can I play on a modern TV?

Accepted Answer

Yes. We sell HDMI cables and adapters, and offer an RGB/HDMI mod in our workshop.

Question 9

What does the 6-month warranty cover?

Accepted Answer

Any failure in normal use: repair, exchange or refund. Impacts and humidity aren't covered. 3 months for grade C.

Question 10

Can I return an item?

Accepted Answer

Yes, within 7 days of delivery, no reason needed. We collect the parcel from you.

FAQ